Return & Refund Policy

Effective Date: 25/09/2025

At Grow & Glow Hub, we want you to be fully satisfied with your purchase. If something isn’t right, we are here to help.

1. Returns

• Eligibility: Items must be unused, unwashed, and in their original condition and packaging.

• Timeframe: You may request a return within 14 days of receiving your order (as required under EU consumer protection law).

• Non-returnable items:

  • Digital products

  • Personalized or custom items

  • Clearance or final sale items

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to our mistake (wrong or defective item).

3. Exchanges

• We currently do not offer direct exchanges. If you would like a different size or color, please return the item for a refund and place a new order.

4. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

• Send photos of the item and packaging to help us resolve the issue.

• We will arrange a replacement at no additional cost.

5. How to Request a Return

To start a return, please contact us at:
📧 esthermwangi193@gmail.com

Include your order number, the item you wish to return, and the reason. We will provide instructions on where to send your return.